Fraud happens when somebody uses deception to obtain goods, services or money. It is a serious problem in the UK, and we are working hard to prevent it.

The face of fraud changes as technology advances. It is our job to help you take steps to prevent fraud from occurring in the first place.

When it does occur, we intend to be sure that it's dealt with it effectively.

What can you do to protect yourself?

Here are a few simple precautions that you can take to ensure you don’t become a victim of fraud:

• be alert when using your cheque or credit card; keep your plastic cards and account information safe at all times
• don't send money in response to unsolicited letters or phone calls
• dispose of any documents bearing your name and address and any other personal details carefully
• visit Cardwatch (new window) - a useful source of information on payment card fraud and its prevention, and Banksafe online (new window) which is designed to help those using online banking to stay safe
• visit the Metropolitan Police fraud alert website (new window) for information about current scams and frauds, and what to do if you think you have been a victim of fraud 

What if it happens to you?

In England, Wales and Northern Ireland, if you need to report card or bank account fraud, you should immediately contact your bank or card company. Credit card companies and banks are responsible for verifying the crime, and reporting it to the police.